We’d love to hear from you.

A question about a locket, a photograph to fit, a gift to choose, or a little news to share? You are warmly invited to write to American Locket.

Returns & exchanges, at a glance

Please request your return or exchange within 14 calendar days of the delivery date recorded by the carrier. For a full merchandise refund, keep your locket and chain in new, unworn, unaltered condition and return all included items and packaging. Please contact us before sending a return so we can provide instructions.

For a preference return or exchange, the customer pays return postage; original shipping charges are not refundable. If your new selection has a different price, we will agree on the difference and any shipping charge before proceeding. American Locket covers necessary return postage for transit damage, a confirmed defect, or an order discrepancy. Please retain the contents and packaging while we arrange the next steps.

Extenuating circumstances? You are welcome to get in touch, and we will do our best to work with you. This policy does not limit rights provided by applicable law.

A few quick answers

May I exchange my locket for another size or style?

With pleasure. Send your order number and the locket you have in mind within the return-request window. We will confirm availability, the price difference, and the return arrangements.

Where can I find photo-insertion and care guidance?

Visit our photograph guide for photo-insertion and compatibility notes. The Locket Journal will bring our care guides and further reading together here soon.

Which email address should I use?

Please use the address where you would like to receive our reply. For an existing order, include your order number and, if different, the email address used at checkout. You can also write to sales@americanlocket.com.

Send us a note

We look forward to hearing from you.